This play follows the experience of frontline service agent Christine and the challenges she faces in interactions with customers. Christine does her best to uphold company values and, during the course of a difficult encounter, strives to work within her remit and ability.
This session explores the challenges in bringing brand values to life and meeting customer expectations each day; highlighting the attitude and skills required to deliver consistently great service. In a workshop setting skills practice enables your teams to develop and enhance individual skills to attract, retain and develop custom.