Challenging Conversations

Conversations are part of our everyday life yet when it comes to management and leadership, we can often find conversations with direct reports challenging. This one-day workshop explores the relevant skills to ensure workplace conversations are effective, providing practical tools ready for real world application.

Content focuses on clear communication, maintaining motivation, handling emotion, and providing direction. Participants will have the opportunity to develop confidence, understanding the human factors and psychology that can impede or enhance our progress.

Forum theatre will allow the group to examine a conversation with distance and perspective, evaluating for themselves what works and what does not. At the end of this session the group will be familiar with the ingredients of an effective conversation and have begun to actively observe, reflect and influence. Participants will also practice and develop their own individual skills.

In-room and online versions available

Communication | Influencing | Confidence


• Managers demonstrate leadership at all levels

• Managers provide a clear sense of direction

• Managers communicate openly and honestly with employees

• Poor performance is dealt with effectively

• Staff understand the link between performance and reward