Case Study

Irish Rail

Irish Rail - Behavioural Safety Workshops - Safety Culture

A Vision for the Future

Safety Culture

Performance Management

Iarnród Éireann is the publically owned rail transport company of Ireland with responsibility for the upkeepand development of the national rail network along with the provision of rail passenger services and the management of Rosslare Europort.

In 2018 we began working with Irish Rail by delivering a safe behaviours programme to 300 supervisors and managers using a scenario called ‘The Family’ set in the railways which was used successfully with the UK rail sector.

From 2019 to 2022 we developed and delivered two programmes which reached 2,000 employees, designed to support key organisational objectives and which were highly interactive; engaging participants at all levels with practical application of learning to roles.

‘Always Safe’ safe behaviours workshop was delivered to all safety critical employees with an overall evaluation score of 90% given to the programme by participants. ‘Conversations About Performance’ management training was provided to all supervisory and management levels. Due to a pause in live delivery due to the Covid-19 pandemic, a series of films in perfomance management were produced based on the live play and distributed to management across the organisation until live onsite delivery could recommence.

As live onsite delivery of the programmes recommenced, we were successful in winning a tender for the development and delivery of a series of new safety programmes under the ‘Always Safe’ value for delivery to 4,000 direct employees and contractors across the railway infrastructure and service delivery business units. The safe behaviour training is a one-day workshop designed to be highly interactive, engaging participants rationally, emotionally and behaviourally. Our theatre-based approach is used to achieve this and highlight the human factors involved in safety on the railways. The dramatised scenarios are used to stimulate thinking and discussion around individual ownership of safety across the organisation. An opportunity is also provided for small-group work to allow participants to apply the learning to their own roles. Four bespoke programmes will run throughout Ireland during 2023 and 2024 for workers at all levels in infrastructure management, engineering, depots and railway operations including drivers, onboard and station staff. The key themes for this next phase of programmes are individual responsibility and empowerment to speak up about safety.

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